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Terms of Service
Be My Guest Limited trading as Be My Guest act as intermediary between the holidaymaker or visitor (hereafter referred to as visitor) and the service provider, owner or landlord/landlady (hereafter referred to as the landlord). Therefore a contract exists only between the landlord and the visitor.
The visitor pays a pre-payment amount to Be My Guest either via the Paypal payment portal or by credit/debit card which secures or holds the booking of the accommodation. Some Landlords require an additional payment in advance of arrival to secure the booking. This may be a portion or the entire amount. Any outstanding amount is paid directly to the landlord upon arrival (usually in cash). If this is applicable it will be clear to see on the relevant accommodation listing.
Link to Paypal Safety & Security information
Link to Paypal security information in German
Payment using Paypal
After the pre-payment authorisation via Paypal is received, Be My Guest contacts the landlord to be sure that the accommodation is available for the exact period requested.
It is the aim of Be My Guest to confirm the accommodation availability to the visitor within 48 hours. It is only after Be My Guest has confirmed the booking availability with the landlord that payment is taken. A confirmation email will then be sent to the visitor which will include all the accommodation details and the contact details of the landlord.
If the accommodation is not available during the requested time period, then no payment will be taken. However, alternatives may be offered if available. If the visitor wishes to choose one of the alternatives suggested, then the visitor would need to start the booking process again on the Be My Guest.com website to book the accommodation.
Be My Guest aim to confirm the availability of the accommodation to the visitor within 48 hours. Once we have informed the visitor that it is available, we will hold the particular accommodation for another 48 hours, in which time the visitor needs to initiate the transfer. We would need to receive proof of transfer showing that the transfer for the pre-payment has been made (either a scanned in online copy of the transfer sent to us by email or a hard copy from the via fax). The visitor has 48 hours in which to make the transfer and send us proof thereof. It is only then that the accommodation booking process is completed and your accommodation fully reserved.
If we do not receive proof of transfer within 48 hours, the accommodation will be marked available again and the visitor’s request will be cancelled. If the visitor is still interested in the accommodation, unfortunately the booking process will need to be started again from the beginning.
Please note that the person making the booking must also be one of the people who will be staying at the accommodation reserved. A person CANNOT book on behalf of another person/group and not be part of the group staying at the accommodation. This is for safety, security purposes & legal reasons so the owner has the correct information and contact details of the people staying in their accommodation.
NUMBER OF GUESTS
Please also note that if you have booked accommodation for a set number of people, then that is the total number of persons permitted to stay in the accommodation. For example if you have booked for 1 person, only 1 person is permitted to stay in the accommodation. After you have made the booking and realise that you may have guests wanting staying over. If it is in an accommdodation that offers this possibility, then an additional amount will need to be paid for them.
Visitors have the right to cancel the accommodation that has been booked at any point. We recommend that visitors arrange appropriate travel insurance in order to cover any possible losses.
If the visitors need to cancel the entire reservation, they need to inform Be My Guest in writing by post or email. Be My Guest is not open on UK public holidays so any correspondence will be considered as received only on the following working day.
In the case of any booking which is cancelled: 100% of the pre-payment or monies paid by the customer to Be My Guest will be lost regardless of when the cancellation is made.
Cancellation more than 30 days before arrival: The pre-payment is non refundable. No additional charges.
Cancellation Between 30 - 15 days before arrival: The pre-payment is non refundable and the amount of 1 nights accommodation is requested. If you have booked for more than a week, 1 nights accommodation for each week you have booked is requested. For example if you have booked for 2 weeks and then cancel, the charge is 2 nights stay.
Cancellation Between 14 - 8 days before arrival: The pre-payment is non refundable and half of the outstanding amount is requested from the visitor to cover the owner for loss of income.
Cancellation 7 days or less before arrival & non arrivals: The pre-payment is non refundable and the entire (the full) outstanding amount is requested from the visitor to cover the owner for loss of income.
Some accommodation owners may also have additional terms and conditions which are separate from Be My Guest and may include advance payment and alternative cancellation terms. Please check individual listings to see whether advance payment is required by the owner before booking. Any monies paid directly to an accommodation provider are the responsibility of the customer. It is your responsibility to make yourself aware of an owners particular cancellation policy before sending any money or entering into an agreement separate from this website. Be My Guest accepts no responsibility for any disputes arising from agreements or payments made outside this website.
In the unlikely event that Be My Guest need to change the visitor's accommodation after they have confirmed it, Be My Guest will endeavour to offer the visitors an equivalent alternative accommodation. Be My Guest is not obliged to find alternative accommodation and is not liable if alternative accommodation cannot be provided.
Be My Guest reserves the right to cancel an existing confirmed booking for any reason at any time. Be My Guest is not liable for any extra expense incurred by the visitor resulting from a cancellation. Be My Guest recommends appropriate travel insurance is purchased by the visitor.
Be My Guest is not liable for changes or cancellations that are due to factors beyond their control, such as flood, fire, earthquake, wars, other natural disasters or strikes such as train or airline strikes etc, nor do they make reimbursements in connection therewith.
Be My Guest also reserves the right to refuse or cancel a booking if it does not adhere to our terms and conditions or we feel could compromise the safety or security of the accommodation that we offer or of its providers.
Visitors wishing to make changes or part-cancellations to their booking must inform Be My Guest in written form by email or fax at least 7 days before arrival at the accommodation.
If a change is not possible then the normal cancellation conditions apply. If a visitor wishes to reduce the length of their stay and informs Be My Guest less than 7 days before arrival then the total amount payable would remain the same. Please do not assume that Be My Guest has received your notification until you have received a confirmation email reply.
Be My Guest do not allow any user of their website to make use of copyright-protected work which can be viewed on the website. The copyright owner is Be My Guest Limited.
Be My Guest displayed prices and receives payment in the currency of the destination city. For example, Berlin's prices are displayed in Euros because Germany uses the Euro currency. Visitors can pay using their own country's currency which will be converted by payment processor. Be My Guest are not liable for any charges associated with this.
LIABILITY BETWEEN Be My Guest AND THE VISITOR
Be My Guest cannot be held responsible for matters that form part of a short-stay tenancy agreement between the visitor and the landlord. Hence, a contract exists only between the landlord and the visitor. Be My Guest’s liability as an intermediary extends only to gross negligence or intent.
Be My Guest advise visitors in the case of complaints about the accommodation or malfunctioning items such as a TV or kettle, to report them immediately to the accommodation owner/provider as otherwise the visitor may be held responsible for any breakage or malfunction. In no way can Be My Guest be held liable for possible cuts in the water, electricity or gas supply as a consequence of exceptional circumstances or emergencies declared by Utility companies.
Be My Guest do everything possible and go to great lengths to ensure that the accommodation information is correct and regularly updated. Be My Guest are however not liable if the information on their website does not match the true state of the accommodation. Be My Guest have no liability for the images or descriptions on its website to truly reflect the state of the accommodation.
Be My Guest are not liable for any damages which might arise from websites which have a link to the Be My Guest website. Be My Guest are also not liable for the contents of these linked websites.
Be My Guest are not liable for any possible damages incurred by visitors or others using their website. This is especially applicable in case of computer break-down or temporary failures of computer functions and/or means of communication on the Be My Guest website such as temporary failures of communication by e-mail.
Any disputes between the landlord and visitor will be settled by Be My Guest acting as an arbitrary third party if necessary.
On arrival at the accommodation, visitors need to show their passports or photo ID cards to the contact person. The contact person at the accommodation has the right to refuse admittance to guests who do not present valid identification. Only those persons mentioned on the booking form are allowed to stay in the accommodation. No extra guests are allowed during the stay. If this is not adhered to, the landlord has the right to ask the visitors to leave immediately. Any changes to the names of visitors must be made clear to the contact person or landlord prior to arrival.
The next procedure is the signing by both parties of a simple short-stay tenancy agreement.
Lastly, the balance of the rent due is to be paid directly to the contact person, USUALLY IN CASH, unless prior arrangement has been made with the landlord for a different type of payment. A receipt for the rent received in cash can be given by the landlord/contact person.
Some of the accommodation advertised on Be My Guest's website require a damage deposit to be given at the start of the stay as indicated in the description of the accommodation listed on the website. This damage deposit has to be given directly to the landlord/contact person, USUALLY IN CASH, to cover any possible damages including loss of keys and is refundable prior to departure providing no breakages or damages have been incurred. Be My Guest are not responsible for any disputes concerning these deposits.
Only the law of England and Wales is applicable concerning the legal relations between the visitor and Be My Guest Limited. The place of jurisdiction is agreed by both parties to be the local Court in Brighton, England.
If single terms and conditions within these Terms and Conditions or within the "booking form" are void, that does not affect the validity of the other terms and conditions.
Visitors consent to the storage, processing and usage of their personal data provided to Be My Guest.com for marketing purposes by Be My Guest only. Within these limits Be My Guest are allowed to pass on the data to third parties (ie landlords/contact persons). Under no circumstances will personal data be shared with third parties not involved with the transactions as set out above. Visitors have the right to revoke their consent at any time.
Be My Guest consider the protection of a customer's personal data as a top priority. Credit card details are held only by the payment provider ‘Paypal’, who adheres to a strict security policy regarding the data.
Be My Guest also participate in the TrustWave PCI Trusted Commerce programme to ensure PCI compliance and maintain the security of payment processes undertaken with us.